At Rayths 3D Prints, we want you to be happy with your purchase. If something isn’t right, please contact us and we’ll do our best to resolve the issue.
1. Standard Products – Change of Mind
For standard, non-personalised products purchased online, you have the right to cancel your order within 14 days of receiving your goods.
If you wish to return an item:
- Contact us within 14 days of receiving your order.
- Return the item within a further 14 days after notifying us.
- Items should be returned in their original condition, with all included components.
- Customers are responsible for the cost of returning unwanted items.
Once the returned item has been received, or evidence of return has been provided, refunds will be processed within the legally required timeframe.
The original standard delivery charge will also be refunded where required by law. Additional charges for upgraded delivery services are non-refundable.
We reserve the right to make a reasonable deduction where an item has been handled beyond what is necessary to inspect its nature, characteristics and functioning.
2. Personalised & Custom-Made Products
Products that are made to the customer’s specifications or are clearly personalised are exempt from the standard 14-day change-of-mind cancellation right.
This includes products such as:
- Items printed with customer-provided names or text.
- Products made to a unique customer specification.
- Bespoke designs created specifically for an individual customer.
- Products with custom artwork or other personalised features.
Please check your selections carefully before placing an order, as personalised and bespoke products cannot normally be returned simply because you have changed your mind.
This exclusion does not affect your statutory rights if a product is faulty, damaged, incorrectly supplied or not as described.
Choosing from standard options does not automatically make a product personalised.
3. Faulty, Damaged or Incorrect Products
We take care to ensure that all products are manufactured and checked before dispatch.
If your order arrives damaged, faulty, defective or different from what you ordered, please contact us as soon as possible.
Please include your order number and, where possible, photographs showing the issue.
Depending on the circumstances and your statutory rights, we will arrange an appropriate remedy, which may include:
- A replacement product.
- A repair where appropriate.
- A full or partial refund.
We will cover reasonable return costs where an item is faulty, damaged or incorrectly supplied.
Your statutory consumer rights are not affected by this policy.
4. 3D Printing & Product Quality
Our products are manufactured using 3D printing technology.
Due to the nature of the manufacturing process, minor variations in surface finish, visible print layers and appearance may occur.
These characteristics are normal aspects of 3D printing and do not necessarily indicate a defect.
However, this does not affect your rights if a product is genuinely faulty, damaged, unsafe or does not match its description.
5. Order Cancellations
If you wish to cancel an order before production has started, please contact us as soon as possible.
We will do our best to accommodate cancellation requests.
Once production has started, personalised and bespoke orders may no longer be eligible for cancellation due to the nature of the work involved. This does not affect any statutory cancellation rights that still apply.
6. Refund Processing
Approved refunds will normally be issued using the original payment method.
Refunds will be processed within the timeframes required by applicable consumer law.
We will contact you if we need any additional information to resolve your return or refund request.
7. Contact Us
For all returns, refunds and cancellation enquiries, please contact us using the contact details provided on our website.
Please include your order number so that we can locate your purchase and assist you.
Rayths 3D Prints
Your statutory consumer rights are not affected by anything contained in this policy.