Last updated: 6 November 2026
Rayths 3D Prints (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order or contact us.
Our website is: https://rayth3dprints.co.uk
1. Who We Are
Rayths 3D Prints operates this website and is responsible for handling your personal information.
Business name: Rayths 3D Prints
Website: https://rayth3dprints.co.uk
Email: ryanisprinting3d@gmail.com
For the purposes of applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we act as the data controller of the personal information collected through our website.
2. Information We Collect
When you use our website or place an order, we may collect the following information:
Personal Information
- Full name.
- Billing address.
- Delivery address.
- Email address.
- Telephone number, where provided.
Order Information
- Products purchased.
- Product specifications and colour selections.
- Personalisation details supplied with orders.
- Order history.
- Payment status and transaction references.
Payment Information
Payments are processed securely through third-party payment providers, such as Stripe and PayPal, where enabled.
We do not directly store or have access to your full debit or credit card details. Payment providers handle sensitive payment information in accordance with their own privacy and security policies.
Technical Information
When you visit our website, certain technical information may be collected automatically, including:
- IP address.
- Browser type and version.
- Device information.
- Website usage information.
- Cookies and similar technologies.
3. How We Use Your Information
We collect and use your personal information for the following purposes:
- Processing and fulfilling customer orders.
- Manufacturing and personalising products.
- Processing payments and refunds.
- Arranging delivery and providing tracking information.
- Communicating about orders and customer enquiries.
- Managing customer accounts.
- Preventing fraudulent transactions.
- Maintaining website security.
- Meeting legal, accounting and tax obligations.
- Improving our website and services.
We will only use your information for purposes that are lawful and compatible with the reasons it was collected.
4. Legal Basis for Processing
Under UK GDPR, we rely on the following legal bases when processing personal information:
Contractual necessity
We use your information to process orders, take payments, manufacture products and arrange delivery.
Legal obligation
We may retain and process information where required to comply with accounting, taxation and other legal requirements.
Legitimate interests
We may use certain information to protect our business, prevent fraud, maintain website security and improve our services, where these interests do not override your rights.
Consent
Where required, we will ask for your consent before using personal information for activities such as direct email marketing or non-essential cookies.
You can withdraw your consent at any time.
5. Sharing Your Information
We do not sell, rent or trade your personal information to third parties.
However, we may share relevant information with trusted service providers when necessary to operate our business.
These may include:
Payment Providers
- Stripe.
- PayPal, if enabled.
These providers process payments and related transaction information.
Delivery Providers
- Royal Mail.
- InPost.
- Yodel.
We share the information necessary to deliver your orders, such as your name, address and contact details.
Website and Hosting Providers
Our website is hosted by a third-party hosting provider. They may process technical information and personal data as necessary to operate, maintain and secure our website.
We may also disclose information where required by law, regulation or a lawful request from an appropriate authority.
6. Data Storage and Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.
These measures may include:
- Secure HTTPS website connections.
- Password-protected administration systems.
- Restricted access to customer information.
- Secure hosting and database management.
- Regular software and security updates.
Although we take reasonable precautions, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
7. How Long We Keep Your Information
We only retain personal information for as long as reasonably necessary for the purposes for which it was collected.
Typical retention periods include:
- Order and transaction records: Retained for the periods required by applicable accounting and tax legislation.
- Customer accounts: Retained while an account remains active, unless deletion is requested and retention is not legally necessary.
- Customer enquiries: Retained for as long as necessary to handle the enquiry and any related follow-up.
- Marketing information: Retained until you withdraw your consent or unsubscribe.
- Technical and security records: Retained for a reasonable period necessary for security and website administration.
Information may be retained for longer where required to comply with legal obligations or resolve disputes.
When information is no longer required, we will take reasonable steps to delete or securely anonymise it.
8. Cookies
Our website uses cookies and similar technologies to ensure that the website functions correctly and to improve your shopping experience.
Cookies may be used for:
- Remembering items in your shopping basket.
- Maintaining checkout functionality.
- Keeping your shopping session active.
- Website security.
- Remembering website preferences.
Some cookies are essential for the operation of our online shop.
If we introduce analytics, advertising or other non-essential cookies, we will obtain consent where legally required before activating them.
You can manage cookie preferences through the available cookie settings on our website. You can also manage cookies through your browser settings.
9. Marketing Communications
We may occasionally offer customers the opportunity to receive promotional emails about new products, offers and updates.
We will only send marketing communications where we have an appropriate legal basis to do so.
You can unsubscribe from marketing emails at any time using the unsubscribe link provided in the email or by contacting us directly.
Unsubscribing from marketing communications will not affect important emails relating to existing orders or customer service.
10. Your Data Protection Rights
Under applicable data protection legislation, you have several rights concerning your personal information.
These may include:
Right of access: You can request a copy of the personal information we hold about you.
Right to rectification: You can request that inaccurate or incomplete information is corrected.
Right to erasure: You can request the deletion of your personal information where there is no lawful reason for us to continue retaining it.
Right to restrict processing: You can request that we restrict how we use your information in certain circumstances.
Right to data portability: You may request certain personal information in a commonly used electronic format.
Right to object: You may object to certain types of personal information processing, including processing based on legitimate interests.
Right to withdraw consent: Where processing relies on your consent, you can withdraw that consent at any time.
Some rights are subject to legal conditions and exceptions. For example, we may need to retain certain transaction records to comply with tax and accounting requirements.
To exercise any of these rights, please contact us using the details provided in Section 1.
We will respond within the timeframes required by applicable data protection legislation.
11. Third-Party Websites
Our website may contain links to third-party websites, including payment providers and social media platforms.
We are not responsible for the privacy practices, content or security of external websites.
We recommend reviewing their individual privacy policies before providing personal information.
12. International Data Transfers
Some of our third-party service providers may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will ensure that appropriate safeguards are in place in accordance with applicable data protection legislation.
These safeguards may include adequacy regulations or approved contractual protection mechanisms.
13. Children’s Privacy
Our website and products are intended for general customers.
We do not knowingly collect personal information directly from children without appropriate authorisation where required.
If we become aware that personal information has been collected inappropriately from a child, we will take reasonable steps to address the situation.
14. Complaints
If you have concerns about how we handle your personal information, please contact us first so that we have an opportunity to resolve the issue.
You also have the right to lodge a complaint with the UK’s Information Commissioner’s Office (ICO).
Website: https://ico.org.uk/
Telephone: 0303 123 1113
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website functionality, service providers or applicable legislation.
Any updates will be published on this page with a revised last-updated date.
16. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Rayths 3D Prints
Website: https://rayth3dprints.co.uk
Email: ryanisprinting3d@gmail.com