At Rayths 3D Prints, every product is carefully manufactured to order. This means we need a little time to produce, prepare and package your items before they are dispatched.
We aim to ensure every order is made to a high standard and delivered safely.
1. Order Processing & Production
All products are printed to order rather than held in ready-to-ship stock.
Please allow time for your items to be manufactured, quality checked and prepared for dispatch.
Production times may vary depending on:
- The type and size of the product.
- The complexity of the print.
- The number of items ordered.
- Any personalisation or customisation requested.
We will aim to dispatch orders as soon as reasonably possible.
Please note that production time is separate from delivery time.
2. UK Delivery
We currently offer UK-wide delivery at a flat rate of £3.95 per order.
All domestic orders are dispatched using:
Royal Mail Tracked 48
This service provides tracking and delivery updates, allowing you to follow your order once it has been dispatched.
Delivery is subject to Royal Mail’s service times and conditions.
3. International Delivery
We also offer international shipping at a flat rate of £9.95 per order.
International orders are dispatched using an appropriate postal service, with tracking where available.
Delivery times vary depending on the destination country, customs processing and local postal services.
Please be aware that international deliveries may be subject to import duties, customs charges, VAT or other fees imposed by the destination country.
Any such charges are the responsibility of the customer unless otherwise stated.
4. Shipping Options
As all our products are manufactured to order, we currently offer one standard delivery option for each shipping region.
We do not currently offer express or next-day delivery services.
Our focus is on manufacturing each order carefully before dispatch rather than rushing production.
5. Delivery Addresses
Please ensure that your delivery address is correct and complete when placing your order.
We cannot guarantee that address changes can be made once an order has entered production or been dispatched.
If you notice an error in your delivery details, please contact us as soon as possible.
6. Tracking Your Order
Once your order has been dispatched, tracking information will be provided where available.
For UK orders, Royal Mail Tracked 48 tracking can be used to follow your parcel through the delivery network.
Please allow some time for tracking information to become active after dispatch.
7. Delayed or Missing Deliveries
Although we do our best to ensure orders are dispatched promptly, delivery delays can occasionally occur due to postal services, weather conditions or circumstances outside our control.
If your order has not arrived within the expected delivery timeframe, please contact us.
We will investigate the issue and work with the relevant delivery provider to resolve it.
Your statutory consumer rights remain unaffected.
8. International Orders & Customs
Customers ordering outside the United Kingdom are responsible for checking whether their country permits the import of the products purchased.
International orders may be subject to customs inspections, import duties, taxes or additional charges.
These charges are determined by the destination country and are not included in our shipping prices.
Customs processing may also increase delivery times.
9. Contact Us
If you have any questions about delivery, shipping costs or an existing order, please contact us using the contact details provided on our website.
Rayths 3D Prints
Website: https://rayth3dprints.co.uk